Managed Modern Desktop
CloudBlue's managed desktop service provides customers assurance that their desktops, laptops and tablets are managed and maintained. This allows for the business to concentrate on core business.
This service includes the following:
- Asset management
- Change management
- Incident management 24/7
- MACD services (move, add, change and disconnect)
- Operating system patching
- Security application management
- Software support
- Vendor management
- Typical Engagement Length 12 months
Essentials Managed Support
Fast, reliable support to make sure your business runs smoothly and avoids any lengthy downtime.
This service includes the following:
- 8 a.m.-6 p.m. weekdays AEST - (Sydney, Melbourne, Canberra timezone)
- Level 1 and level 2 incident resolution
- Level 1 and level 2 for service requests
- Basic portal access to log and view tickets
- Typical Engagement Length12 months.
Premium Managed Support
The most comprehensive of our support services. Fast, reliable, 24/7 support to make sure your business runs smoothly and avoid any lengthy downtime.
This service includes the following:
- 8 a.m.-6 p.m. weekdays AEST (Sydney, Melbourne, Canberra timezone)
- 24/7 oncall priority 1 and priority 2 incidents
- Level 1 and level 2 incident resolution
- Recording and resolution of major incidents through a defined Major Incident Management Process
- Level 1 and level 2 for service requests
- 5 x bundled simple MACD service requests (move, add, change, disconnect)
- 2 x bundled medium MACD service requests
- 1 x bundled complex MACD service requests
- Escalation management
- Advanced monthly reporting
- Basic portal access to log and view tickets
- Typical Engagement Length 12 months
