Proactive-1

Proactive

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Responsive

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Reliable

Why Choose Our Managed IT?

End-to-End Support

Complete IT management across your entire environment.

Proactive Monitoring

Issues resolved before they impact your business.

Dedicated Helpdesk

Fast, reliable support from people who know your environment.

Flexible & Scalable

IT services that grow and adapt with your business.

Security Built-In

Security embedded into every layer of your IT.

Fully or Co-Managed

Support that fits your internal IT capability.

Managed Modern Desktop

CloudBlue's managed desktop service provides customers assurance that their desktops, laptops and tablets are managed and maintained. This allows for the business to concentrate on core business.

This service includes the following:

  • Asset management
  • Change management
  • Incident management 24/7
  • MACD services (move, add, change and disconnect)
  • Operating system patching
  • Security application management
  • Software support
  • Vendor management
  • Typical Engagement Length 12 months
Starting from: $30 per device

Essentials Managed Support

Fast, reliable support to make sure your business runs smoothly and avoids any lengthy downtime.

This service includes the following:

  • 8 a.m.-6 p.m. weekdays AEST - (Sydney, Melbourne, Canberra timezone)
  • Level 1 and level 2 incident resolution
  • Level 1 and level 2 for service requests
  • Basic portal access to log and view tickets
  • Typical Engagement Length12 months.
Starting from: $500 per month

Premium Managed Support

The most comprehensive of our support services. Fast, reliable, 24/7 support to make sure your business runs smoothly and avoid any lengthy downtime.

This service includes the following:

  • 8 a.m.-6 p.m. weekdays AEST (Sydney, Melbourne, Canberra timezone)
  • 24/7 oncall priority 1 and priority 2 incidents
  • Level 1 and level 2 incident resolution
  • Recording and resolution of major incidents through a defined Major Incident Management Process
  • Level 1 and level 2 for service requests
  • 5 x bundled simple MACD service requests (move, add, change, disconnect)
  • 2 x bundled medium MACD service requests
  • 1 x bundled complex MACD service requests
  • Escalation management
  • Advanced monthly reporting
  • Basic portal access to log and view tickets
  • Typical Engagement Length 12 months
Starting from: $2k per month

Detailed IT Support Plan Breakdown

Explore each IT Support Plan in more detail to see what’s covered, who it’s designed for, and how it can help your business get more from its technology.

Monitoring &
Maintenance
Total Support&
Essentials
Total&
Support
Total Support &
Plus
Service Delivery
F-Connect Portal Access
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Same Day SLA
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VIP Support
Optional
Optional
Optional
Optional
Monthly IT Operations Meeting
TAM
TAM
TAM & SDM
Weekly Service Delivery Huddle
Optional
Optional
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Routine Maintenance & Alerting
Monthly Server & Desktop Patching
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24×7 Connectivity & Infrastructure Monitoring
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Remediation of Monitoring Alerts
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Microsoft 365 Management (Microsoft 365 Licensing not included)
Tenancy Policy Standardisation
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Autopilot & Intune1
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Guard – Data, User & Security Insights & Management (for SharePoint, OneDrive & Teams)
Optional
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SharePoint Advanced
Managed SharePoint Support Plans
Remote Support Services
24×7 Service Desk
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Australia/NZ-based Service Desk
Optional
Optional
Optional
Connectivity Support
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Infrastructure Support
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End User Support
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Microsoft 365, Office & Standard App Support
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Basic Triage of Line of Business Apps
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Line of Business App Support
5 apps
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Telephony Support (Cloud/On Premises)
Optional
Optional
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Onsite Support Services
Upgrade to Onsite Support (Metro/Regional)
Optional
Optional
Optional
Regular Scheduled Visits
Optional
Optional
1 per 50 users
Customisation
Custom F-Connect User Creation Form
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Additional Custom F-Connect Forms
Optional
Optional
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Dedicated 1300 Number & Custom Branding
Optional
Optional
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Customisable Dashboard & Reporting
Optional
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Customisable Support Processes
See Enterprise Flex Support Plans
Use Case
Best For
Internal IT teams needing proactive care
Small teams outsourcing daily support
Businesses wanting full IT management
Organisations seeking a proactive IT partner
1 – Requires Microsoft 365 Business Premium, Enterprise plans, or standalone Microsoft Intune Plan 1 licensing.

With maintenance plans starting from $37 per user each month and total support plans from $125 per user each month, you can choose the coverage level that fits your needs and budget.

Not sure which plan fits your needs, or want a detailed quote? Talk to a specialist and we’ll guide you.

Talk to a Specialist

Ready to Streamline Your IT?

Let’s talk about a tailored Managed IT plan for your business.