Proactive-1

Proactive

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Responsive

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Reliable

Why Choose Our Managed IT?

End-to-End Support

Complete IT management across your entire environment.

Proactive Monitoring

Issues resolved before they impact your business.

Dedicated Helpdesk

Fast, reliable support from people who know your environment.

Flexible & Scalable

IT services that grow and adapt with your business.

Security Built-In

Security embedded into every layer of your IT.

Fully or Co-Managed

Support that fits your internal IT capability.

Managed Modern Desktop

CloudBlue's managed desktop service provides customers assurance that their desktops, laptops and tablets are managed and maintained. This allows for the business to concentrate on core business.

This service includes the following:

  • Asset management
  • Change management
  • Incident management 24/7
  • MACD services (move, add, change and disconnect)
  • Operating system patching
  • Security application management
  • Software support
  • Vendor management
  • Typical Engagement Length 12 months
Starting from: $30 per device

Essentials Managed Support

Fast, reliable support to make sure your business runs smoothly and avoids any lengthy downtime.

This service includes the following:

  • 8 a.m.-6 p.m. weekdays AEST - (Sydney, Melbourne, Canberra timezone)
  • Level 1 and level 2 incident resolution
  • Level 1 and level 2 for service requests
  • Basic portal access to log and view tickets
  • Typical Engagement Length12 months.
Starting from: $500 per month

Premium Managed Support

The most comprehensive of our support services. Fast, reliable, 24/7 support to make sure your business runs smoothly and avoid any lengthy downtime.

This service includes the following:

  • 8 a.m.-6 p.m. weekdays AEST (Sydney, Melbourne, Canberra timezone)
  • 24/7 oncall priority 1 and priority 2 incidents
  • Level 1 and level 2 incident resolution
  • Recording and resolution of major incidents through a defined Major Incident Management Process
  • Level 1 and level 2 for service requests
  • 5 x bundled simple MACD service requests (move, add, change, disconnect)
  • 2 x bundled medium MACD service requests
  • 1 x bundled complex MACD service requests
  • Escalation management
  • Advanced monthly reporting
  • Basic portal access to log and view tickets
  • Typical Engagement Length 12 months
Starting from: $2k per month

Ready to Streamline Your IT?

Let’s talk about a tailored Managed IT plan for your business.